![]() ![]() If you utilize the strengths of those two types of writers, you can raise your product to a new level. In today’s market, anything less will encourage them to check out your competition. ![]() We hope we’ve shown you how different the technical and UX writers’ jobs are and how they can contribute to your company.īoth roles have unique responsibilities and can be crucial in bringing out the best in your product.Ĭustomers want to have straightforward, clearly written documentation that can help them with every aspect of your product, and they also want to have a smooth experience using it. That’s just one example of what a great UX writer can do for your product-think outside of the box to make your customer’s experience as pleasant as possible by often only using a few words. In that case, you probably won’t carry out the research or create the statistics yourself. Many large companies have separate UX research departments. New insights will give you new tasks to complete and user challenges to solve. In the example above, Duolingo lets the user know that the notifications will actually help them in their language-learning process. UX writing done right is research-based, data-driven and open to testing and user feedback. She currently leads Content Design London, a content design consultancy. Sarah Richards coined the term ‘content design’ when heading content at the UK Government Digital Service. Linking to supplemental resources seamlessly within any interface. Let’s dive right in and learn about the best books on content design. As Sara Duarte, a technical writer herself, explains, you essentially hire someone who advocates for your customers.Ī UX writer has a challenging task while writing a message like that-they need to inform the user that they’ll get some value out of those notifications. In short, UX content and technical writing are stronger together. Hiring a technical writer shows that you care for your customers. When to Hire a Technical WriterĪs we mentioned in earlier sections, technical writers know how to turn lots of complex information into an approachable and helpful text.Īnd if you’re a part of a SaaS company, you already know that using a software product could sometimes be very challenging for customers-from getting started with it to using advanced features. When a user wants to learn more about the app or encounters problems using it, the technical writer’s text is the one the user will rely on.īut, if you’re still unsure who to hire, let’s explore that further in the following two sections. When a customer uses the app, the UX writer creates a significant part of the experience. Instead, the point is that those two types of writing have different purposes. With the help of innovative content design strategies, designers help deliver a satisfactory user experience. The content designers’ user research is an additional benefit that can help other product stakeholders. That doesn’t mean that the job of a UX writer is easier or that the audience isn’t as important as the one that reads about app integrations. Product teams benefit from an improved user experience by investing in content design. ![]()
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